Craig Jaffe, CPA, PMP, ITIL
Craig is known for bringing an open perspective to solving business problems. He has been working in the services industry since 1991. He has provided services for companies in the construction, insurance, entertainment, manufacturing, technology, public transportation, education, financial services and retail sectors and for the U.S. Departments of Defense and Energy. He has held positions at CH2M HILL, Booz Allen Hamilton, Corio (now a division of IBM), PriceWaterhouseCoopers, and Gumbiner Savett, CPA’s. His experience includes business process improvement, software selection, IT strategy, and software implementation. Craig lives in Marin, California, with his wife, two children, and dog. When he isn't working on projects with Curtis and the rest of the team, he spends his time in the mountains, on the soccer field, or at the beach (sometimes under the water).
Katie has a great set of skills in project management, listening, analytics and problem solving. She brings her clients over 15 years of experience managing projects and customer success. Katie's professional experience encompasses law, high tech, and leadership development. She recently worked in sales operations and order fulfillment for IBM/BIGFIX, and for Four Nines she is contributing her expertise to product implementations at Castlight Health. She has worked with teams to deliver products, as well as to ensure customer satisfaction and quality control of contracts. Katie lives in the Bay Area. In addition to her work Katie enjoys spending time as a Girl Scout leader and volunteering at her children's school.
Alexis brings diligence and exemplary problem solving skills to her work. She recently graduated with her Bachelor’s degree from the University of Denver where she majored in Geography and geographic information systems (GIS). Her lifelong interest in transit drove her to pursue classes in urban and transportation planning. Alexis has effectively built organizational systems to implement directives, establish brand consistency, and compile research and data. In her free time, Lexie loves to travel, ski and can be regularly found volunteering at the Alliance for Sustainable Colorado.
Mike has 10 years experience in managing technical projects and software development processes and has worked with Four Nines since 2013. He is skilled at identifying user needs and translating them into technical requirements.
Curtis Pierce, PMP, PMI-ACP
Curtis has over 25 years of experience in technical project management and systems engineering. He has led the design and implementation of complex systems including data integration, advanced fare collection technologies, electronic commerce, and transaction processing. He's also an expert on fare collection practices and policies. Curtis started his enterprise software career in technical support at Symantec and rose to become Director of Worldwide Training. He then founded a company in the online payments space which he grew to over 70 employees before its acquisition by eBay. Since 2006, after joining Craig and Scott at Booz Allen Hamilton, he has been an IT consultant in the public sector. Curtis lives in Berkeley, California, with his family. When he isn’t working on projects with Craig and the rest of the team, he enjoys skiing and biking with his kids, and coaching their soccer teams.
Laura has been working with transportation clients over the last eight years to evaluate performance and business processes, develop strategic plans, prioritize needs, and provide implementation support. She has technical experience in fare policy, transit asset management, transit operations & management, performance monitoring and reviews, and transit and multi-modal planning. Laura has her Master's degree in Urban Planning and Bachelor’s degrees in Civil Engineering and Mathematics. She is actively involved in Women’s Transportation Seminar (WTS) in the San Francisco Bay Area. For work and leisure, Laura enjoys traveling, experiencing new cities, and meeting new people.
Growing up in the Bay Area and San Diego, Lisa is a California mix. She identifies as a surfing beach bum that loves great food, sporting outdoors, traveling, reading books and enjoying the arts. After graduating from BYU, she returned to the Bay Area and spent nearly 15 years deep in the insurance benefits industry, ranging from small business benefits brokering, to benefit program management in internal Human Resources departments, to consulting with large companies and corporations.