Meet Our Team

 Our consultants live all over the United States, in California, Oregon, Illinois, and, Pennsylvania. As a company we focus on people first, including recruiting the best employees. Each of our team members has a special passion for the work we do. We are all committed to public transit, and we bring this enthusiasm to each of our projects. Our commitment and drive leads to not only better project results, but also a better project experience for our clients.

Craig Jaffe

Areas of Expertise: Enterprise System Selection, Implementation Oversight, Project Management

Professional Background: Craig is known for bringing an open perspective to solving business problems. He has been working in the services industry since 1991. He has provided services for companies in the construction, insurance, entertainment, manufacturing, technology, public transportation, education, financial services, and retail sectors and for the U.S. Departments of Defense and Energy. He has held positions at CH2M HILL, Booz Allen Hamilton, Corio (now a division of IBM), PriceWaterhouseCoopers, and Gumbiner Savett, CPA’s. His experience includes business process improvement, software selection, IT strategy, and software implementation.

Life beyond Four Nines: Craig lives in Marin, California, with his wife, two children, and dog. When he isn't working on projects with Curtis and the rest of the team, he spends his time in the mountains, on the soccer field, or at the beach (sometimes under the water).

Curtis Pierce

Areas of Expertise: Enterprise System Selection, Implementation Oversight, Project Management

Professional Background: Curtis has almost thirty years of experience in technical project management and systems engineering. He has led the design and implementation of complex systems including data integration, advanced fare collection technologies, electronic commerce, and transaction processing. He's also an expert on fare collection practices and policies. Curtis started his enterprise software career in technical support at Symantec and rose to become Director of Worldwide Training. He then founded a company in the online payments space which he grew to over 70 employees before its acquisition by eBay. Since 2006 he has been an IT consultant for public transit.

Life beyond Four Nines: Curtis lives in Berkeley, California, with his family. When he isn’t working on projects with Craig and the rest of the team, he enjoys skiing and traveling with his family, and rowing in the Oakland Estuary.

Kathleen Gilligan

Areas of Expertise: Enterprise System Selection, Implementation Oversight

Professional Background: Kathleen solves client problems with the creativity, humor and wisdom gleaned over many years of management. She has worked with technology companies in a variety of roles including sales, marketing, training, and executive management. These experiences have given her the ability to quickly understand a client’s culture, organization and politics, as well as the impact of technology on those elements. In her time with Four Nines, Kathleen has assisted transit agencies with business process improvement and stakeholder engagement, and with software selection and implementation, for enterprise asset management (EAM) and ERP systems. Prior to Four Nines, Kathleen held executive positions with AMR Research (now Gartner), Symantec, and consulted to ERP, security, and digital asset management clients.

Life beyond Four Nines: In her time off, Kathleen’s kitchen becomes a laboratory for culinary experiments.